American Water Celebrates Our Customer Service Employees This Week!
Happy Customer Service Week! This week, and every week, we appreciate all of our customer care agents who go above and beyond to serve and support our customers. Check what some of them have to say about that:
"I provide STAR-level service to customers and co-workers by actively listening and showing genuine empathy for their situations."
"I provide STAR-level service by truly appreciating my customers and making sure both my internal and external customers’ issues are addressed and resolved to the best of my ability."
"I pride myself on providing the absolute best support on a daily basis. This support includes researching issues and providing timely responses to all parties."
"I provide STAR-level service by working to provide dashboards, reports and datasets that are needed to provide a smoother experience for my co-workers’ daily work activities and job functions."
"I provide STAR-level service by listening to my customers before asking any questions. I make it a point each day to handle every customer with respect and dignity."
"I provide STAR-level service by listening with empathy, carefully reviewing the situation and exhausting every option for our customers."
Thank you Deidra, Rebecca, Emily, Rosetta, Macey, and Joseph for sharing!
About American Water
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.
As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.
American Water has been included in the top 10% of America’s Most JUST Companies by JUST Capital and CNBC, is ranked number one in the utilities industry for the 2024 Forbes American’s Best Large Employers, has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, is the highest-ranked water and wastewater utility on Barron’s 100 Most Sustainable U.S. Companies 2024 List, and has earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.
For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X and Instagram.
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