2023-09-05 15:00Blog post

Customer Advisory Map

Keeping You Informed

At American Water, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to our customers.

To help keep you informed about water emergencies and planned repairs in your community, we launched an enhanced online Customer Advisory Map.

This user-friendly map allows you to enter your address and see if any active service alerts are impacting your area. If there are, it provides additional information and estimated restoration time.

Click here to check for alerts.

In addition to our Customer Advisory Map, you can view active service alerts by clicking the Alerts icon at the top of our homepage. You can also sign up to receive notifications by phone, text or email through MyWater.

Visit amwater.com/mywater to get notified about urgent water service issues.

If there is a main break, leak or other urgent water service issue in your area that’s not listed on our Alerts page, we’d like to know about it. To report an emergency online, click on the Report Emergency icon at the top of our home page or visit emergency.amwater.com.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com.