2023-08-05 16:30Blog post

Customer Assistance

Customer Assistance

American Water remains committed to helping our customers who are experiencing hardship. We have several financial assistance options available to eligible customers:

  • Low-Income Household Water Assistance Program (LIHWAP)
    • The Low-Income Household Water Assistance Program (LIHWAP) is a federally funded program that provides emergency assistance to families experiencing hardship with their water bills. LIHWAP will be able to assist our customers who are behind on their drinking water and wastewater bills to help keep their water and wastewater service active.
  • State Customer Assistance Programs
    • Many of our American Water states offer low-income and/or hardship programs to our customers in need. These programs vary from state to state. Click here to learn more about the Customer Assistance Programs available in your state.
  • Budget Billing
    • Budget billing is a free service that is available to eligible residential customers. The program makes managing your cash flow easier by providing predictable monthly payments and avoiding seasonal spikes that may be difficult to pay when not planned for in advance.
  • Installment Plans
    • In some cases, we may also be able to offer customers an installment plan to extend the time a customer has to pay a past-due balance. This is a free service that assists eligible customers spread the costs of past-due balances over time.

Click here to sign up for installment plans or budget billing through MyWater. Programs and offerings vary by state.

Additionally, American Water recently launched the Payment Assistance Agency Portal, a new platform that helps streamline how our partner agencies provide financial assistance to our customers.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com.