2023-07-05 14:45Blog post

Improving the customer experience through MyWater

Managing your account online is quick and simple with our self-service website, MyWater.

Managing your account online is quick and simple with our self-service website, MyWater.

Want fast, simple, 24/7 online service? We've got you covered with MyWater. Managing your account online is quick and easy with our self-service website. You can access your account day or night from anywhere!

Below are a few of the many benefits of MyWater:

  • View and pay your bill. 
  • Update your contact information & alert preferences. In case of a water-related emergency, we want to know how you prefer to be contacted (phone, text and/or email).
  • Sign up for our Auto Pay and Paperless Billing programs. 
  • Activate or deactivate your water service for residential customers. 
  • Report a water or wastewater emergency.  
  • Request customer assistance solutions, including installment plans or budget billing options.
  • View your water use history. See which months you use the most water to help determine ways you can save water and money!

Not registered? Click here to register and have your account number handy.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people with regulated operations in 14 states and on 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com.